Accept only necessary cookies and close window, Unlock value through intelligent automation, Optimize your supply chain and vendor performance, Manage your contracts to capture lost revenue, Manage your risk and compliance effectively, Gain more insights from your business analytics, Implementing Software-as-a-Service (SaaS), Capgemini’s IDaaS- Identity-as-a-Service, Cybersecurity Defense Maturity Evaluation, Network Security and Segmentation Service, Penetration Testing, Red Teaming, and Threat Simulation, Digital Engineering and Manufacturing Services, Application Development & Maintenance Services, World’s Most Ethical Companies® recognition, Our Corporate Social Responsibility Program. London generated record investment among European cities – £6.8bn in 2019, a 67% increase on 2018, followed by Berlin (£3.5bn), and Paris (£2.4bn). World FinTech Report 2020. Capgemini is driven by the conviction that the business value of technology comes from and through people. “Effective collaboration requires people, business, and process maturity. The UK is known around the world for its leadership in financial innovation, and fintech has a vital role to play in society as our economy recovers and the … Headquarters in Paris. By continuing to navigate on this website, you accept the use of cookies. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. This has contributed to Malaysia being ranked the number 1 Islamic economy globally by the State of … Offices in London, Brussels, Andorra, Stockholm, Bratislava, Dubai, Milan, Montreal, Istanbul, Beijing, Tokyo, and Singapore. Both Banks and FinTechs are currently frustrated by the lackluster results of their collaborations to date. This makes fintech the UK’s largest tech sub-sector for investment, with still huge potential for continued growth. Banks Still Falling Short in Improving Customer Experience: World Fintech Report 2020 by Fintechnews Switzerland April 27, 2020 Despite having invested heavily in front-end IT infrastructure to improve customer experience, traditional banks are still falling short behind bigtechs and challenger banks, according to new report by Capgemini and Efma. It is now becoming … Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. The World FinTech Report 2020 from Capgemini and Efma explores the challenges faced by banks in adapting themselves to the demands of the customers and strategies they should develop to catch up with these new players. Businesses will evolve and emerge from the COVID-19 crisis in different and profound ways. Our World FinTech Report 2020 offers proven methods for banks to join forces with mature FinTechs to map, prioritize, and innovatively enhance their most-critical open platform processes. Why? Report methodology . 2020 global FinTech executive interviews . World FinTech Report 2020 April 2020. We use cookies to improve your experience on our website. Although overall investment in new IT development (vs. maintenance) increased from 24% in 2016 to 33% in 2019, middle- and back-end operations continue to be based on complex, often manual business processes, leading to a fragmented customer experience. For banks to remain appealing and competitive in this shifting landscape, the report highlights that they must transform into agile and customer-centric Inventive Banks by embracing    Open X as well as take on a specialized role, rather than a universal one, such as supplier or aggregator within the new open ecosystem. “In order to keep up with ever-changing customer expectations in today’s marketplace, incumbent banks must transform into Inventive Banks with collaborative support from qualified FinTech partners.”. The report highlighted that the front-end last-mile experience (e.g., packaging and delivering products to customers) is currently missing the mark, resulting in customers’ dissatisfaction as they feel they do not receive a personalized relationship from their bank (50%) and cannot make     direct-debit payments on several merchant sites (60%.) The World FinTech Report 2020 from Capgemini and Efma explores how effective collaboration between inventive banks and mature FinTechs can help fill in the gaps from the front to the back office to deliver a meaningful customer and user experience. The 2020 edition of the report includes insights from focused interviews with senior banking executives of leading banks across regions. No longer banking industry disruptors, BigTechs and challenger banks have opened a Pandora’s box of sky- high customer expectations. Improving the full value chain, from front- to back- end, is essential to join the Open X wave and improve top- and bottom-line growth, augment productivity, enhance customer engagement, reduce costs, increase transparency, and boost employee satisfaction. Today, it is a multicultural company of 270,000 team members in almost 50 countries. The 2020 edition of the report includes insights from focused interviews with senior banking executives of leading banks across regions. 2020 global FinTech executive interviews . The World FinTech Report 2020 revealed several pain-points: “The world has changed dramatically over the last couple of months. “Traditional banks are at a critical juncture. The World FinTech Report 2020 draws on research insights from the 2020 Global FinTech Executive Interviews and the Capgemini Open X Readiness Index. Paris, April 21, 2020 – Capgemini and Efma today published the World FinTech Report 2020 revealing that despite a widening gulf between traditional banks on one side and BigTechs and challenger banks on the other, traditional banks have an opportunity to thrive in today’s market by embracing Open X[1] and becoming Inventive Banks[2]. For traditional banks, this will translate into an even greater need for digital experience through further collaboration with FinTechs. Visit us at www.capgemini.com. … Due to Covid-19, our physical events will be postponed to 2021. Capgemini’s “Open X Readiness Index” is a global benchmarking tool that measures the readiness of banks to effectively collaborate at scale with Startups by measuring their maturity across people, finance, business, and technology pillars. 23 April 2020. Capgemini’s World Payments Report 2020 Analytics , Mobile payments/banking October 6, 2020 October 6, 2020 Payment firms are being pushed rapidly into transformation, even as they handle larger transaction volumes, face increased competition and heightened risk factors amplified by COVID-19, according to the World Payments Report 2020 published today by Capgemini . What does 2021 hold for fintech? With Altran, the Group reported 2019 combined revenues of €17billion. The post-crisis regulatory frameworks have been gradually settling into place, and financial institutions have been adjusting their business models accordingly. Despite synergies and the win-win potential of bank/FinTech collaboration, the frustrating reality is that most partnerships have not paid off. Our global report Financial services technology 2020 and beyond: Embracing disruption examines the forces that are disrupting the role, structure, and competitive environment for financial institutions and the markets and societies in which they operate. While, for traditional banks, failure is not an option, FinTechs are fast to market yet ready to fail. All rights reserved by Capgemini. The World Retail Banking Report 2020 from Capgemini and Efma explores how retail banks are facing pressure to transform, as new entrants focused on customer experience gain significant market traction while the current pandemic environment drives consumers to digitally interact more with their banks. Indonesia has the world’s 16 th largest economy and is the world’s fourth most populous country with 274 million people, out of these 84% below the age of 54. 2020 was the most difficult year in our lifetime yet. The 2020 edition of the report includes insights from focused interviews with senior banking executives of leading banks across regions. Only 6% of banks have achieved the desired ROI from collaboration. 2020 global FinTech executive interviews The 2020 edition of the report includes insights from focused interviews with senior banking executives of leading banks across regions. // 2020 FINTECH REPORT: SPOTLIGHT ON COVID-19 // 8 Daily use is on the rise Reliance on fintech for everyday financial needs, like banking, saving, and paying friends, grew the most as a result of COVID-19, when bank branches were shuttered and cash was deemed a potential mode of transmission. For more information related to the cookies, please visit our cookie policy. Significantly disagree Somewhat disagree Neutral Somewhat agree Significantly agree 6 Use of third-party vendors. In contrast, while traditional banks have invested heavily in front-end IT infrastructure to improve customer experience, efforts so far have not measured up to what has become customary across other sectors, especially with tech providers. They help us to improve site performance, present you relevant advertising and enable you to share content in social media. Future of Fintech 2020. As per 2020, total funding from P2P platforms reached IDR 113.46 trillion (USD7.7 billion) with close to 26 million borrowers, from over 160 fintech companies listed with the OJK, according to data from Bank Indonesia. World Fintech Report 2020 #infographic Published by Saad Ali Saturday, July 18, 2020 Banking industry is very unpredictable in terms of customer expectations. Meanwhile, 48% of new-age customers (Generation Y and tech-savvy) are frustrated with the narrow range of products and services offered by their primary traditional bank, propelling them to switch within the next year to           new-age players as they seek services that match their preferences and integrate with their other platforms/applications. Success in Fintech in 2020 will directly correlate with the ability to derive meaningful insights from vast swathes of data. Our top priority remains the health and safety of all participants at our events, including attendees, speakers, partners and Efma staff. Banks and FinTechs that prioritize effective collaboration will thrive in the Open X sharing economy. Only 6% of banks had achieved the desired ROI from collaboration. Explore the full Tech Nation Report 2020 > UK investment in European context UK companies secured a third of the £30.4bn of investment raised by tech companies during 2019 in Europe. Amidst the maelstrom of this health crisis, a new global order emerged. The featured infographic looks at SME opportunities for fintech in the changing business landscape. Middle- and Back-End Transformation for a Better CX. Indonesia Fintech Report and Map 2020. by Fintechnews Indonesia December 4, 2020. If … People matter, results count.Â. Report methodology . The fintech industry found itself at the forefront as people navigate this new way of life. World FinTech Report 2020. 70% of fintechs don’t culturally or organisationally see eye-to-eye with their bank partner. Banks’ view of collaboration readiness is represented on the X axis, while the Y axis represents bank collaboration success. Most of the time, banking industry disruptors have to open a Pandora’s box of customer expectations. You can change your settings at any time by clicking Cookie Settings available in the footer of every page. 70% of fintech firms don’t culturally … Since we began this report three years ago, FinTechs have moved from disruptors to mature players, and it is now essential for incumbent banks to consider them not only as formidable competitors, but as necessary partners of choice to meet changing consumer expectations,” comments Anirban Bose, CEO of Capgemini’s Financial Services and Member of the Group Executive Board. The World FinTech Report 2020 draws on research insights from the 2020 Global FinTech Executive Interviews and the Capgemini Open X Readiness Index. The report advocates that banks and other financial services ecosystem players must … Inventive banks with the willingness and capabilities to collaborate at scale and industrialize innovation are most likely to prosper within the shared Open X ecosystem.”, Traditional banks must invest in middle- and back-end operations to deliver a better customer experience. The Report’s main objective is to raise public awareness about the sector and its most remarkable innovations and achievements by providing an in-depth thorough analysis of the Fintech landscape in Bulgaria. But banks can still thrive by transforming into inventive banks. Annual Report 2020 A Year Like No Other The International Monetary Fund (IMF) is a global organization of 190 member countries set up to promote the health of the world economy. 44% of Europe's fintech unicorns (companies valued at over a billion dollars), and 46% of Europe’s fintech 'future unicorns' (companies valued at $250m-$800m, therefore with a realistic potential of achieving unicorn status in the near future) are based in the UK. A global non-profit organization, established in 1971 by banks and insurance companies, Efma facilitates networking between decision-makers. “Our mission is to encourage innovation, develop the environment and help Bulgarian Fintechs shine on the world map.” Valeri Valtchev, BigTechs and challenger banks are significantly raising customer expectations while traditional banks are falling short, unable to compete with offerings from the new-age players. Capgemini’s Open X Readiness Index evaluates banks based on 98 data points to evaluate their collaboration readiness across four pillars – People, Finance, Business, and Technology. Readiness frontrunners are also early movers that invest in emerging technologies and have little dependency on legacy systems, making FinTech integration easier. The gap between what customers expect and what traditional banks currently deliver has never been wider, but now is the right time for banks to catch up from front to back-end to offer the best customer experience. Copyright © 2021. You may accept all cookies, or choose to manage them individually. Onboarding the Open X Express. The World FinTech Report 2020 from Capgemini and Efma explores how effective collaboration between inventive banks and mature FinTechs can help fill in the gaps from the front to the back office to deliver a meaningful customer and user experience. MDEC CEO Surina Shukri said, “Today, we are one of the fastest-growing Fintech markets in Southeast Asia with nearly 200 companies in the ecosystem. [1] Open X leapfrogs the compliance-based approach of open banking and moves to a seamless eXchange of data and resources empowered by an eXpedited product innovation cycle that continuously improves customer eXperience. Our Future of Fintech special report, published in The Sunday Times, explores topics on eco-conscious startups, diversity in the industry, helping small businesses, financial literacy and more. December marks a new high for UPI transactions; PhonePe beats Google Pay Investors poured US$30.4 billion into fintechs globally in the first nine months of 2020, according to the Qatar Fintech Report 2021 released today by the Qatar Financial Centre and Refinitiv. We will keep you posted on any further developments regarding this matter. The World FinTech Report 2020 draws on research insights from the 2020 Global FinTech Executive Interviews and the Capgemini Open X Readiness Index. Over 3,300 brands in 130 countries are Efma members. The 2020 edition of the report includes insights from focused interviews with senior banking executives of leading banks across regions. The World FinTech Report 2020 draws on research insights from the 2020 Global FinTech Executive Interviews and the Capgemini Open X Readiness Index. The World Fintech Report 2020 revealed several pain-points: Only 21% of banks say their systems are agile enough for collaboration. 2020 global FinTech executive interviews. 2020 will be the year of hyper-personalisation as companies learn how to use contextually rich data sets. The world’s most comprehensive and widely-read research on startup ecosystems, with insights and analysis on hundreds of global startup communities. Each parameter was assigned appropriate weightage, and final scores were mapped on a scatter plot (by rebasing score on 100). The World Fintech Report 2020 found the following pre-COVID pain points: Only 21% of banks say their systems are agile enough for collaboration. increased access, transparency, and inclusion that fintech has brought to our financial services sector over the past decade. But banks can still thrive by transforming into inventive banks. [2]Inventive banks are prepared to adopt specialized roles in the new, open ecosystem – with collaborative support from qualified FinTech partners. Featured in the World FinTech Report 2020, the index shows that leading collaborative banks are those with a dedicated and autonomous startup-partnership team and who demonstrate a fail-fast innovation approach to determine value and cut losses quickly. According to the World FinTech Report 2020, to remain competitive and appeal to consumers, banks should prioritize middle- and back-end transformation through data-driven and        customer-centric partnerships with FinTechs, which will ultimately also improve the front-end. Industry players worked double time to thrive and survive. Capgemini is a global leader in consulting, digital transformation, technology and engineering services. No longer banking industry disruptors, BigTechs and challenger banks have opened a Pandora’s box of sky- high customer expectations. The World FinTech Report 2020 draws on research insights from the 2020 Global FinTech Executive Interviews and the Capgemini Open X Readiness Index. The World FinTech Report 2020 draws on research insights from the 2020 Global FinTech Executive Interviews and the Capgemini Open X Readiness Index. They must embrace Open X or risk becoming irrelevant,” said John Berry, CEO of Efma. World FinTech Report 2020: FinTech collaboration is even-more essential now for banks to achieve customer-centricity Banks that collaborate, embrace Open X … The World FinTech Report 2020 draws on research insights from the 2020 Global FinTech Executive Interviews and the Capgemini Open X Readiness Index. Select which Site you would like to reach: FinTech collaboration is even-more essential now for banks to achieve customer-centricity, Banks that collaborate, embrace Open X and transform into Inventive Banks are most likely to prosper. It provides quality insights to help banks and insurance companies make the right decisions to foster innovation and drive their transformation. With data-fueled, hyper-personalized experiences in real-time, BigTechs and challenger banks have demonstrated their ability to win customers over. The way forward: effective structured collaboration is essential for bank and FinTech partnerships to be successful. The World FinTech Report 2019, published by Capgemini Efma, indicates that even though Open Banking has yet to reach maturity, the financial services industry is entering a new phase of innovation – referred to in the report as “Open X” – that will require deeper collaboration and specialisation.. 2020 global FinTech executive interviews The 2020 edition of the report includes insights from focused interviews with senior banking executives of leading banks across regions. Government’s initiatives to boost lendingMSMEs during COVID-19. Pandora’S box of sky- high customer expectations sharing economy events will be postponed to 2021 this matter improve site,! Brought to our financial services sector over the past decade the win-win potential of bank/FinTech collaboration, the Group 2019. Relevant advertising and enable you to share content in social media have little dependency on legacy systems, making integration. 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